Privacy Policy

Ador Energy Australia (“Ador Energy”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

This policy applies to all websites, products, services, and digital platforms operated by Ador Energy.

1. Collection of Personal Information

We may collect personal information from you in a variety of ways, including when you:

• Visit or browse our website
• Request a quotation or proposal
• Submit an enquiry or request a call back
• Register for services or accounts
• Subscribe to newsletters or marketing communications
• Complete online forms
• Communicate with us via email, phone, or other channels

Types of Personal Information We Collect

The personal information we may collect includes, but is not limited to:

• Full name
• Email address
• Phone number
• Residential or business address
• Postal code
• Any other information you voluntarily provide

You may browse our website anonymously; however, some features or services may require you to provide personal information.

2. Non-Personal Information and Cookies

We may collect non-personal information when you interact with our website. This may include:

• Browser type
• Device information
• Operating system
• IP address
• Internet service provider
• Website usage statistics

Cookies: We use cookies and similar technologies to enhance your browsing experience and analyse website traffic. You can adjust your browser settings to refuse cookies, although this may affect some website functionality.

3. Use of Personal Information

We may use your personal information for the following purposes:

1. To provide and deliver our products and services
2. To prepare and process quotations, orders, and contracts
3. To communicate with you regarding enquiries or projects
4. To process warranties, support requests, or after-sales services
5. To improve customer service and operational efficiency
6. To run promotions, surveys, or marketing campaigns
7. To send newsletters, updates, or marketing communications (where consent is given)
8. To comply with legal and regulatory obligations

We may use aggregated and anonymised information to analyse trends and improve our services.

4. Disclosure of Personal Information

We may disclose your personal information:

• To our employees, contractors, or service providers who require it to perform their duties
• To trusted third-party suppliers or partners for warranty, installation, or service-related purposes
• Where disclosure is required or authorised by Australian law or court/tribunal order
• Where you have provided your consent

We take reasonable steps to ensure that any third parties we share information with handle your personal information in a manner consistent with the Australian Privacy Principles.

5. Overseas Disclosure

In some cases, personal information may be processed or stored outside Australia by trusted service providers. Where this occurs, we take reasonable steps to ensure your personal information is protected in a manner substantially similar to Australian privacy laws.

By providing your personal information, you consent to such overseas disclosures where necessary.

6. Security of Personal Information

We implement appropriate technical, administrative, and physical safeguards to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

While we take reasonable steps to protect your information, no method of transmission over the internet is completely secure.

7. Access to Your Personal Information

You may request access to the personal information we hold about you by contacting us in writing. We may request proof of identity before granting access and, in some cases, may charge a reasonable administrative fee.

Requests for access can be sent to: info@adorenergy.com.au

8. Correction or Deletion of Personal Information

If you believe that any personal information we hold about you is inaccurate, incomplete, or out of date, you may request correction.

You may also request deletion of your personal information, subject to legal and operational requirements.

Please contact us at: info@adorenergy.com.au

9. Complaints and Privacy Concerns

If you have a complaint or concern regarding how we handle your personal information or believe we have breached the Australian Privacy Principles, please contact us directly.

We will investigate your complaint and respond within a reasonable timeframe.

Privacy Contact: info@adorenergy.com.au

10. Unsubscribe from Communications

You may opt out of marketing or promotional communications at any time by:

• Using the unsubscribe link in our emails, or
• Contacting us directly at info@adorenergy.com.au

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. The updated version will be published on our website.